Change Management« Go back
To avoid incidents caused by uncontrolled or mismanaged changes, change management assures that a standard process is used to review, approve, and coordinate the implementation of changes in the production environment. All Configuration Items (CIs) identified and tracked in the Configuration Management Database are under the control of the change management process.
The primary responsibilities of change management are:
- Filtering changes (not all Requests For Change (RFCs) are approved)
- Managing changes and the change process
- Chairing the Change Advisory Board (CAB) and the CAB/Emergency committee
- Reviewing and closing of RFCs
- Management reporting
In order for change management to be effective an accurate CMDB must exist. Additionally, if the change process is not responsive to business needs people will resist following change procedures and undermine the change control process.